#ziplink-launcher {
                position: fixed;
                bottom: 13px;
                right: 13px;
                background-color: #800919 !important;
                width: 65px;
                height: 65px;
                border-radius: 50%;
                display: flex;
                align-items: center;
                justify-content: center;
                color: white;
                font-size: 28px;
                cursor: pointer;
                z-index: 11111;
                transition: 0.3s cubic-bezier(0.175, 0.885, 0.32, 1.275);
            }

            #ziplink-launcher:hover {
                transform: scale(1.1);
                box-shadow: 0 8px 25px rgba(227, 43, 43, 0.4);
            }

            .skip-link {
                position: absolute;
                top: 10px;
                left: 10px;
                z-index: 11112;
                padding: 10px 14px;
                background: #800919;
                color: #fff;
                transform: translateY(-140%);
                transition: transform .2s ease;
            }

            .skip-link:focus {
                transform: translateY(0);
                color: #fff;
            }

            a:focus-visible,
            button:focus-visible,
            input:focus-visible,
            select:focus-visible,
            textarea:focus-visible,
            [role="button"]:focus-visible {
                outline: 3px solid #f7c948;
                outline-offset: 3px;
            }

            #ziplink-bot {
                position: fixed;
                bottom: 100px;
                right: 25px;
                width: 380px;
                max-width: 90vw;
                height: 620px;
                max-height: 80vh;
                background: #f8f9fa;
                border-radius: 28px;
                display: flex;
                flex-direction: column;
                box-shadow: 0 20px 50px rgba(0, 0, 0, 0.15);
                z-index: 10001;
                transition: all 0.4s cubic-bezier(0.165, 0.84, 0.44, 1);
                font-family: 'Spartan', sans-serif;
                overflow: hidden;
                border: 1px solid rgba(0, 0, 0, 0.05);
            }

            #home-view {
                display: none;
            }

            #chat-view {
                display: flex;
                flex-direction: column;
                height: 100%;
            }

            .bot-hidden {
                opacity: 0;
                transform: translateY(40px) scale(0.92);
                pointer-events: none;
            }

            .bot-header {
                background: linear-gradient(to bottom, #d66161 10%, #ffcbcb 100%);
                color: #333;
                padding: 35px 25px 60px;
                position: relative;
                border-bottom: 1px solid #800919;
            }

            .bot-logo-box {
                background: rgba(255, 255, 255, 0.25);
                width: 50px;
                height: 50px;
                display: flex;
                align-items: center;
                justify-content: center;
                border-radius: 14px;
                margin-bottom: 15px;
                font-size: 22px;
                padding: 5px;
            }

            .bot-header h2 {
                font-size: 26px;
                margin: 0;
                font-weight: 800;
                letter-spacing: -0.5px;
            }

            .bot-header p {
                font-size: 15px;
                margin: 8px 0 0;
                opacity: 0.95;
                font-weight: 400;
            }

            .bot-close {
                position: absolute;
                top: 20px;
                right: 20px;
                color: #fff;
                opacity: 0.7;
                font-size: 22px;
                cursor: pointer;
                transition: 0.2s;
            }

            .bot-close:hover {
                opacity: 1;
            }

            .bot-body {
                flex: 1;
                padding: 0 20px;
                margin-top: -35px;
                overflow-y: auto;
            }

            .bot-card {
                background: #fff;
                border-radius: 20px;
                box-shadow: 0 10px 30px rgba(0, 0, 0, 0.08);
                margin-bottom: 18px;
                border: 1px solid rgba(0, 0, 0, 0.02);
                overflow: hidden;
            }

            .main-action {
                position: relative;
                z-index: 1;
                display: flex;
                align-items: center;
                padding: 22px;
                cursor: pointer;
                transition: 0.2s;
                background: #fafafa;
            }

            .main-action:hover {
                box-shadow: 0 20px 50px rgba(0, 0, 0, 0.15);
            }

            .bot-icon-circle {
                background: #fff0f0;
                color: #800919;
                width: 46px;
                height: 46px;
                border-radius: 14px;
                display: flex;
                align-items: center;
                justify-content: center;
                margin-right: 15px;
                font-size: 20px;
            }

            .bot-card-text {
                flex: 1;
                font-weight: 700;
                color: #1c1e21;
                font-size: 16px;
            }

            .bot-menu-card {
                padding: 25px;
            }

            .bot-label {
                font-size: 11px;
                font-weight: 800;
                color: #b0b0b0;
                text-transform: uppercase;
                margin-bottom: 15px;
                display: block;
                letter-spacing: 1px;
            }

            .bot-menu {
                list-style: none;
                padding: 0;
                margin: 0;
            }

            .bot-menu li {
                display: flex;
                justify-content: space-between;
                align-items: center;
                padding: 18px 0;
                border-top: 1px solid #f5f5f5;
                font-size: 15px;
                font-weight: 600;
                color: #444;
                cursor: pointer;
            }

            .bot-menu li:hover {
                color: #800919;
            }

            .chat-window-area {
                flex: 1;
                padding: 20px;
                overflow-y: auto;
                display: flex;
                flex-direction: column;
                gap: 15px;
                position: relative;
                background: #fff;
                z-index: 0;
            }

            .chat-window-area::before {
                content: "";
                position: absolute;
                top: 0;
                left: 0;
                right: 0;
                bottom: 0;
                background:
                    url('/assets/images/ziplink-logo.png');
                background-size: contain;
                background-repeat: no-repeat;
                background-position: center;
                opacity: 0.12;
                margin: 40px;
                z-index: -1;
                pointer-events: none;
            }

            .bot-msg-wrapper {
                display: flex;
                align-items: flex-end;
                gap: 10px;
                max-width: 85%;
                animation: bot-msgSlide 0.3s ease-out forwards;
            }

            .bot-user-wrapper {
                align-self: flex-end;
                flex-direction: row-reverse;
            }

            .bot-msg-avatar {
                width: clamp(28px, 4vw, 36px);
                height: clamp(28px, 4vw, 36px);
                background: linear-gradient(135deg, #800919, #a5272e);
                color: white;
                border-radius: 50%;
                display: flex;
                align-items: center;
                justify-content: center;
                font-family: 'Inter', sans-serif;
                font-size: clamp(11px, 1.8vw, 14px);
                font-weight: 500;
                flex-shrink: 0;
                box-shadow: 0 4px 12px rgba(128, 9, 25, 0.3);
                text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
            }

            .bot-msg {
                padding: clamp(12px, 2.5vh, 16px) clamp(16px, 3vw, 22px);
                font-size: clamp(14px, 2.8vw, 16px);
                line-height: 1.5;
                border-radius: 24px;
                position: relative;
                word-wrap: break-word;
                max-width: 100%;
                font-feature-settings: 'liga' 1, 'kern' 1;
            }

            .bot-bubble {
                background: linear-gradient(145deg, #f8f9ff 0%, #f0f2f5 100%);
                color: #1a1b20;
                border: 1px solid rgba(128, 9, 25, 0.12);
                border-bottom-left-radius: 6px;
                border-bottom-right-radius: 24px;
                box-shadow:
                    0 4px 16px rgba(0, 0, 0, 0.08),
                    inset 0 1px 0 rgba(255, 255, 255, 0.8);
                font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
                font-weight: 500;
                letter-spacing: 0.1px;
                text-shadow: 0 1px 1px rgba(255, 255, 255, 0.8);
                backdrop-filter: blur(12px);
            }

            .bot-bubble b,
            .bot-bubble strong {
                font-weight: 600;
                color: #800919;
            }

            .bot-bubble a {
                color: #800919 !important;
                font-weight: 600;
                text-decoration: none;
            }

            .bot-bubble a:hover {
                text-decoration: underline;
            }

            .bot-user-bubble {
                background: linear-gradient(135deg, #800919, #a5272e);
                color: #ffffff !important;
                border-bottom-right-radius: 6px;
                border-bottom-left-radius: 24px;
                box-shadow:
                    0 6px 24px rgba(128, 9, 25, 0.4),
                    0 2px 8px rgba(0, 0, 0, 0.15),
                    inset 0 1px 0 rgba(255, 255, 255, 0.25);
                font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
                font-weight: 600;
                letter-spacing: 0.1px;
                text-shadow:
                    0 1px 2px rgba(0, 0, 0, 0.3),
                    0 0 8px rgba(255, 255, 255, 0.2);
                backdrop-filter: blur(16px);
                line-height: 1.5;
            }

            .bot-user-bubble:hover {
                box-shadow:
                    0 8px 32px rgba(128, 9, 25, 0.5),
                    0 4px 12px rgba(0, 0, 0, 0.2);
                transform: translateY(-1px);
            }

            .bot-input-container {
                padding: 15px 20px;
                background: white;
                border-top: 1px solid #eee;
                display: flex;
                align-items: center;
                gap: 12px;
            }

            .bot-input-container input {
                flex: 1;
                border: 1px solid #e4e6eb;
                padding: 12px 18px;
                border-radius: 25px;
                outline: none;
                font-family: 'Inter', sans-serif;
                margin-bottom: 0px !important;
            }

            .bot-send-btn {
                background: #800919;
                color: white;
                border: none;
                width: 44px;
                height: 44px;
                border-radius: 50%;
                cursor: pointer;
                transition: 0.2s;
            }

            .bot-send-btn:hover {
                transform: scale(1.05);
            }

            .bot-footer {
                background: white;
                border-top: 1px solid #f0f0f0;
                display: flex;
                padding: 6px 0;
            }

            .bot-nav-tab {
                flex: 1;
                display: flex;
                flex-direction: column;
                align-items: center;
                color: #b0b0b0;
                font-size: 11px;
                font-weight: 700;
                cursor: pointer;
                transition: 0.3s;
            }

            .bot-nav-tab i {
                font-size: 20px;
                margin-bottom: 4px;
            }

            .bot-nav-tab.active {
                color: #800919;
            }

            #typing-indicator {
                padding: 0 20px 10px;
                display: flex;
                gap: 4px;
            }

            .typing-hidden {
                display: none !important;
            }

            #typing-indicator span {
                width: 6px;
                height: 6px;
                background: #ccc;
                border-radius: 50%;
                animation: blink 1.4s infinite both;
            }

            @keyframes bot-msgSlide {
                from {
                    opacity: 0;
                    transform: translateY(10px);
                }

                to {
                    opacity: 1;
                    transform: translateY(0);
                }
            }

            @keyframes blink {

                0%,
                80%,
                100% {
                    opacity: 0;
                }

                40% {
                    opacity: 1;
                }
            }

            .zip-text-light {
                font-weight: 200;
                color: #bcbcbc;
            }

            .zip-text-heavy {
                font-weight: 800;
                color: #bcbcbc;
            }

            .ziplink-chat-view {
                display: none;
                flex-direction: column;
                height: 100%;
            }

            .ziplink-chat-header {
                padding: 25px 25px 15px;
                display: flex;
                align-items: center;
                gap: 12px;
            }

            .ziplink-chat-back {
                cursor: pointer;
                font-size: 22px;
                background: transparent;
                border: 0;
                color: white;
            }

            .ziplink-chat-title {
                margin: 0;
                font-size: 18px;
                color: white;
            }

            .bot-response-link {
                color: #800919;
                font-weight: 700;
            }